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Gateway & Initial Assessment Officer - Sutton SM1
Basic salary is £26,538 per annum

We have a new and exciting opportunity to join our organisation as a Gateway & Initial Assessment Officer.

As a Gateway & Initial Assessment Officer you will provide information and advice that is “right first time”, empowering the customer to resolve their own enquiry or problem. We are looking for people who can demonstrate they have the relevant knowledge and experience in the fields of housing advice and homelessness, with a customer-focused attitude and a desire to resolve issues and find solutions to maximise the options and opportunities available to customers.

There is an annual leave entitlement of 23 days plus Bank Holidays. We also offer the opportunity for flexible working and telecommuting and the purchase of annual leave.

The Organisation

Encompass is a local authority trading company wholly owned by the London Borough of Sutton. We deliver a wide range of services including Advice and Information, Homelessness Prevention, Choice Based Lettings, Landlord Services, Support Brokerage, Shared Lives, Business Development and Support, and Digital Innovation.

As an Encompass employee you will be able to access a number of benefits including:

  • opportunity for flexible working
  • annual leave entitlement of 23 days plus Bank Holidays
  • ability to purchase annual leave
  • discounts available from a number of retailers and services

Additional information

All post holders must have the right to work in the UK and may be subject to a Disclosure Barring Service check as well as other employment clearances.

Date and details of interviews

Shorlisted applicants will be contacted shortly after the closing date and invited to interview.

How to Apply

Please download the Job Description and Person Specification here; you can then apply online by clicking the button below and completing the application form, which will require you to fill out your details and complete a supporting statement addressing the points on the Person Specification.

Closing date: 19th May 2019.

Gateway & Initial Assessment Officer