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Digital Solutions & ICT Support Officer

£34,416 per annum + PRP + Benefits

Sutton SM1

Closing Date: 07/08/2022

Encompass delivers a wide range of services including homelessness support and adult social care.

The Digital Delivery and ICT Team delivers on digital solutions and provides technical support for ICT aligned with meeting the needs of the business.

For this job role, you will support the Digital Delivery & ICT Manager in the delivery of service requirements and in meeting performance outcomes for both existing and new digital solutions and ICT support.

In this job role you will:

  • Maintain and build solutions using technology that integrates with existing and productivity platforms
  • Respond to non complex ICT support enquiries
  • Contribute to the configuration and deployment of new IT systems
  • Research, understand and present data and information relating to work streams with the ability to provide advice and guidance to colleagues as required
  • Contribute to the delivery of ICT projects and work streams

We are looking for someone who has:

  • Experience of using JavaScript and other scripting languages to automate and extend the functionality of productivity tools
  • The ability to build basic user interfaces and forms using web technologies (HTML, CSS, JavaScript)
  • Experience of using Google Workspace at an advanced level
  • The ability to work cooperatively across the company and with partner organisations, developing positive working relationships
  • Knowledge of how to maintain confidentiality and information in accordance with the Data Protection Act and GDPR

What we offer:

  • A full-time position
  • Performance Related Pay (PRP) - up to 10% of salary
  • 6.5% employers' pension contribution
  • Continuation of service from a public sector body for sick pay
  • Flexi-time working
  • Work from home and the office in Sutton
  • A central office location with a vibrant town centre
  • 23 days annual leave plus Bank Holidays
  • A relaxed dress code

All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.


These may be held in person.

How to apply

You can apply online by clicking the button below and completing the application form, which will require you to submit your CV and Cover Letter outlining why you are the right candidate for this job role.

Download Person Specification