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Trainee Targeted Housing Adviser

£25,766 per annum

Sutton SM1

Closing Date: 30/06/2022

The Position

We are excited to welcome applicants for the next intake of Trainee Targeted Housing Advisors to join our Housing Advice, Information and Assessment (HAIA) service. Depending on your experience, the journey on our in-house programme lasts around 2 years fixed term with salary increases at key milestones. The Scheme supports you to develop professional skills and gain relevant experience to act as an advisor to our clients in the London Borough of Sutton.

Key tasks and responsibilities

This is a front-line role within our HAIA Service which delivers statutory services on behalf of the London Borough of Sutton local authority. Our Targeted Housing Advisors provide support and assistance to households who are homeless or threatened with homelessness to determine what statutory duty may be owed under the Homelessness Reduction Act 2017, whilst at all times promoting our Company values. You will meet a diverse set of clients to understand and assess their circumstances and think creatively and sensitively to support the prevention and relief of homelessness.


This role requires flexible working, as the post holder will work within the community, from home and when necessary from the Encompass Head Office in Sutton.


Starting salary is £25,766 per annum. This is a full time (36 hours per week) post offered on an initial one-year fixed term basis. The contract will be extended for a further 12 months on successful completion of Year 1 training and made permanent if Year 2 training is successfully completed or the requirements of a full-time post are met earlier. You will have 23 days of annual leave per year plus bank holidays.

The Person

This is an entry-level role which means we are open-minded about the experience you may have (or not have) gained so far. What is important, however, is that you are keen to set out on a career path which develops excellent skills in case management, advocacy and the knowledge and application of relevant legislation.

It would be advantageous, but not essential, to have some knowledge of homelessness or housing legislation, and we would encourage applicants to do some reading and research into the legislation, codes and guidance which affect the services we offer to our local community. We will support you through our programme with internal and external training, including shadowing, observation, case work, reading, quizzes and blended learning tasks to meet the necessary learning outcomes. In turn, we will expect you to take responsibility for your learning and development, to plan and manage your study time and maximise opportunities to progress through the Scheme.

We are looking for candidates who identify with our values and purpose and are keen to make a difference in our local community through their commitment to achieving the best outcomes for our clients.

Successful candidates will:

  • Be adaptable to using new technology to work smarter and more efficiently
  • Be self-motivated, highly organised and able work to targets
  • Be resilient and pragmatic, and able to work in sometimes challenging circumstances
  • Have an eye for detail and take pride in the accuracy of their work
  • Have excellent written, spoken and non-verbal communication skills
  • Be flexible and willing to understand the needs of others in order to develop negotiation and advocacy skills

The Organisation

Encompass is a dynamic trading company wholly owned by the London Borough of Sutton. We deliver a wide range of services including Advice and Information, Homelessness Prevention, Choice Based Lettings, Landlord Services, Support Brokerage, Shared Lives and Digital Innovation.

What we offer to our employees:

  • Opportunity for flexible working
  • Employer’s pension contributions of 6.5% of annual salary
  • Annual Performance Related Pay awards
  • Employee Assistance Program offering support for employees and their families
  • Sodexo discount package with savings on travel, leisure and entertainment
  • Employee wellbeing initiatives such as mindfulness sessions
  • Access to funding through the Cycle to Work Scheme
  • The ability to purchase additional annual leave

Additional Information

All post holders must have the right to work in the UK, will be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on Recruitment of Ex-Offenders is available on request.

Details of Interviews

Shortlisted applicants will be contacted after the closing date and invited to interview. This may be online or in person. Please note that all candidates will be required to undertake work based assessments as part of the interview process.

How to apply

Please download the Job Description and Person Specification, you can then apply online by clicking the button below and completing the application form, which will require you to fill out your details and complete a supporting statement addressing the points on the Person Specification.

Download Person Specification