Encompass Careers

Work for an employer that makes a difference

We offer a wide range of job roles from advisor through to managing delivery teams and delivering professional services e.g. IT, HR and finance.

We have invested in an Academy which develops new talent into our business and have Apprenticeship positions.

Our focus is on enabling individuals to achieve their full potential and we operate an appraisal scheme, have a core training programme, a focus on management development, wellbeing events and a platform to allow for genuine feedback as a basis for change.

We want to be an employer of choice and one that builds successful careers.

Current vacancies

Complaints & Customer Relationship Officer

Full-Time | Permanent

£35,808 per annum

Closes 31/05/2024

Adult Social Care Support Broker

Full-Time | Permanent

£35,808 per annum

Closes 31/05/2024

Trainee Housing Adviser

Full-Time | Fixed-Term

£29,886 per annum

Closes 31/05/2024

Complaints & Customer Relationship Officer

Full-Time | Permanent

£35,808 per annum

Closes 31/05/2024

Encompass delivers a wide range of services including homelessness support and adult social care.


For this job role, you will be responsible for investigating and responding to complaints and general enquiries related to casework, Subject Access Requests (SARS) and Freedom of Information (FOI) requests, and also identifying and making recommendations.

In this job role you will:
  • Manage a rolling caseload of complaints and enquiries related to casework to ensure intended outcomes are delivered
  • Coordinate and administer the effective handling and resolution of complaints and enquiries
  • Respond to Freedom of Information requests, Subject Access Requests and Local Government Ombudsman (LGO) enquiries
  • Liaise with service users to resolve concerns
We are looking for someone who has:
  • Working knowledge of The Housing Act 1996 Part VI & VII
  • Significant experience of complaint handling in a complex and challenging environment
  • The ability to communicate complex information effectively
  • The ability to take a problem solving and creative approach
  • The ability to identify and declare any conflict of interest
What we offer:
  • Performance Related Pay (PRP) – up to 10% of salary
  • 6.5% employers’ pension contribution
  • Flexible working from the office in Sutton and home
  • 23 days annual leave plus Bank Holidays
  • Regular wellbeing activities
Additional information

All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.

Interviews

Interviews may be held in person

How to apply

Please submit your CV and a Cover Letter outlining why you are the right candidate for this job role.

Adult Social Care Support Broker

Full-Time | Permanent

£35,808 per annum

Closes 31/05/2024

Encompass delivers a wide range of services including adult social care and homelessness support.

For this job role, you will be working in the Adult Social Care Brokerage Team who arrange care for customers in their own homes or in residential care settings at the request of Social Workers for Sutton Council.

Encompass reserves the right to close the deadline early should we receive a sufficient number of applications

In this job role you will:
  • Work via a duty system including telephone enquiries, emails and direct referrals 
  • Be responsible for assessing client circumstances and potential barriers to support
  • Find and facilitate access to accommodation & other support as appropriate
  • Ensure person-centred arrangements match Support Plans
We are looking for someone who has:
  • Knowledge of the 2014 Care Act
  • Knowledge of the 2005 Mental Capacity Act and Deprivation of Liberty Safeguards 
  • Possible experience in the care sector
  • A customer focused attitude 
  • Ability to build positive relationships
What we offer:
  • Performance Related Pay (PRP) – up to 10% of salary
  • 6.5% employers’ pension contribution
  • 23 days annual leave (pro rata) plus Bank Holidays
  • Regular wellbeing activities
  • Hybrid working
Additional information

All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.

Interviews

Interviews may be held in person

How to apply

Please submit your CV and a Cover Letter outlining why you are the right candidate for this job role.

Trainee Housing Adviser

Full-Time | Fixed-Term

£29,886 per annum

Closes 31/05/2024

Encompass delivers a wide range of services including homelessness support and adult social care.

For this job role, you will be responsible for allocating temporary accommodation and undertaking the day-to-day management to ensure that all properties are maintained to a good standard.

In this job role you will:
  • Manage a portfolio of properties
  • Allocate the most suitable and cost effective temporary accommodation taking into account the needs of the applicant
  • Carry out visits to assess void properties
  • Negotiate with existing and new landlords to obtain new properties
We are looking for someone who has:
  • An understanding of the Housing Act 1996 Part VI & VII
  • Some knowledge of welfare benefits including Universal Credit
  • An understanding of other relevant legislation such as Security of Tenure and Possession Proceedings
  • Well developed personal skills
What we offer:
  • Performance Related Pay (PRP) – up to 10% of salary
  • 6.5% employers’ pension contribution
  • Flexible working from the office in Sutton and home
  • 23 days annual leave plus Bank Holidays
  • Regular wellbeing activities
Additional information

All post holders must have the right to work in the UK, may be subject to a Disclosure Barring Service check and other relevant employment clearances. A copy of our policy on recruitment of Ex-Offenders is available on request.

Interviews

Interviews may be held in person

How to apply

Please submit your CV and a Cover Letter outlining why you are the right candidate for this job role.

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Encompass LATC Ltd
Sutton Gate
1 Carshalton Road
Sutton
SM1 4LE

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